Privacy Policy

When you complete a contact or quotation form on this website, we collect the information you choose to provide, which may include your name, company name, business email address, telephone number, country and the details of your enquiry. Providing this information is voluntary, but it is necessary in order for us to respond.

Information submitted in connection with a product or quotation enquiry is used solely to assess the requirement, prepare a commercial response, and communicate with you about the enquiry. Where necessary to source a product, relevant requirement details may be shared with suppliers or manufacturers. We do not sell enquiry information and do not use it for unrelated marketing purposes.

We may collect aggregated technical information about visits to this website, such as pages viewed, approximate location, browser type and referring source. This information is used to understand how the website is used and to maintain its performance and security. It is not used to identify individual visitors.

This website may use cookies or similar technologies that are necessary for its operation, and, where applicable, analytics cookies. Most browsers allow you to restrict or delete cookies through their settings. Restricting cookies may affect parts of the website's functionality.

Enquiry and correspondence information is retained only for as long as necessary for the purpose for which it was provided, to maintain ordinary business and commercial records, and to comply with applicable legal, accounting or regulatory obligations in the United Arab Emirates. Information that is no longer required is deleted or anonymised.

We apply reasonable organisational and technical measures intended to protect information against unauthorised access, disclosure, alteration or loss. No method of transmission over the internet is entirely secure, and information is submitted at the sender's own risk.

This website may rely on third-party service providers for hosting, email delivery, analytics and embedded content such as map services. These providers may process limited technical information in order to deliver their services, and are expected to handle it in accordance with their own terms and privacy practices.

You may request information about the enquiry details we hold about you, request correction of inaccurate details, or request deletion where retention is not otherwise required. Requests can be sent to info@[DOMAIN], addressed to Vertex Global Trading FZE LLC, Office BC-893120, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.

This policy may be updated from time to time to reflect changes in our practices or applicable requirements. The version published on this website is the version in effect.